Terms and Conditions for Man And Van Greenwich

These Terms and Conditions set out the basis on which Man And Van Greenwich provides moving, transport, delivery, collection, and related services to customers in the UK. By making a booking, confirming a quotation, or instructing us to proceed with any service, you agree to be bound by these terms. Please read them carefully before placing an order, as they explain how the service is arranged, what we are responsible for, and the limits that apply to our obligations.

In these terms, references to “we”, “us”, and “our” mean the service provider operating under the Man And Van Greenwich name, and references to “you” or “customer” mean the person, business, or organisation making the booking. These terms apply to domestic and commercial work unless we agree otherwise in writing. They should be read together with any written quotation, booking confirmation, or agreed service notes.

Our services are intended to be practical, flexible, and professional, but they are provided on the basis of the information you supply at the time of booking. If the details you provide are incomplete or inaccurate, this may affect timing, pricing, the number of vehicles or staff required, and the overall scope of the service. We therefore ask customers to review all booking details carefully and make sure everything relevant has been disclosed before the job starts.

1. Booking Process

A booking is usually made after you request a quotation and we confirm availability. A quotation may be based on the estimated volume, weight, access conditions, distance, parking, floor levels, handling requirements, and any special items involved. Unless stated otherwise, quotations are valid for a limited period and may be revised if the job specification changes. Acceptance of a quotation does not create a binding contract until we have confirmed the booking in writing or by another clear method of confirmation.

When you book Man And Van Greenwich, you must provide accurate information about the pickup and delivery addresses, the date and time required, the items to be moved, and any relevant access issues. This includes narrow stairways, no-lift access, loading restrictions, long carry distances, parking limitations, or items that require dismantling, lifting equipment, or more than one person to handle safely. If additional work is required on arrival because the details provided were incomplete, we may adjust the price or decline to proceed until the revised arrangement is accepted.

We reserve the right to refuse or cancel a booking where the requested service would be unsafe, unlawful, impractical, or materially different from the description originally provided. You are responsible for ensuring that goods are packed, labelled, and ready for transport unless we have expressly agreed to pack or prepare them. Any delay caused by late readiness may result in waiting charges, rescheduling, or cancellation fees in accordance with these terms.

2. Payments and Charges

Unless otherwise agreed in writing, payment becomes due on completion of the service or at the time specified in the quotation. We may require a deposit, card pre-authorisation, or advance payment for certain bookings, especially where the job is large, involves third-party costs, or is made at short notice. Prices may be stated as a fixed fee, hourly rate, or a combination of both, depending on the nature of the work and the information supplied.

All charges are based on the agreed scope of work. If the actual service differs from the original booking because of extra items, additional floors, restricted access, waiting time, additional mileage, congestion, parking charges, tolls, or delays outside our control, we may apply reasonable supplementary charges. Any such adjustment will be made fairly and in line with the circumstances, and we will explain the basis for the revised amount where practicable.

Customers must ensure that payment is made by the method accepted at the time of booking. Where invoices are issued to business customers, payment must be made within the stated period unless otherwise agreed. Overdue sums may result in interest or recovery costs where permitted by law. We may withhold delivery, unloading, or completion paperwork until outstanding balances have been settled, provided this is lawful and reasonable in the circumstances.

3. Cancellations, Rescheduling, and Waiting Time

You may request to cancel or reschedule a booking, but cancellation charges may apply depending on how much notice is given and whether resources have already been allocated. A significant cancellation fee may be charged where the booking is cancelled at short notice, particularly if vehicles, staff, or subcontractors have been reserved specifically for your job. Any non-refundable deposit will be handled in accordance with the booking terms given at the time of reservation.

If you wish to change the date, time, or service specification, you should notify us as soon as possible. We will try to accommodate reasonable changes, but revised arrangements are subject to availability and may affect the price. If we arrive at the agreed time and are unable to begin work because access is blocked, instructions are unavailable, payment arrangements have not been completed, or the goods are not ready, waiting time may be charged. If the delay is excessive, we may treat the booking as cancelled by you.

We may cancel or suspend a booking where the service cannot be delivered safely, where there is a breach of these terms, or where events beyond our reasonable control make performance impracticable. In such cases, we will aim to notify you promptly and discuss a suitable alternative if possible. Where a booking is cancelled by us for reasons within our control, any prepayment for the affected element of the service will normally be refunded, subject to any lawful deduction for work already performed.

4. Liability and Service Limits

We will carry out our work with reasonable care and skill. However, because removals and transport services often involve third-party access, customer handling, and items of varying condition, our liability is limited as set out in these terms. You are responsible for making sure that all items are suitably packed, protected, and suitable for transit unless we have expressly agreed to supply packing services. We are not responsible for damage arising from inadequate packing, pre-existing faults, hidden defects, or the natural fragility of an item.

We are not liable for losses that are indirect or consequential, such as loss of profit, loss of business, loss of opportunity, or emotional distress, except where liability cannot legally be excluded. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. For consumer customers, your statutory rights remain unaffected.

Where we are responsible for loss or damage to items in our care, our liability may be limited to the lower of the repair cost, replacement cost, or a reasonable declared value, unless a different level of cover has been expressly agreed in writing. It is your responsibility to tell us in advance about high-value, antique, irreplaceable, or unusually heavy items so that suitable arrangements can be considered. Failure to disclose special items may reduce or exclude any recovery available under these terms.

5. Waste Regulations and Prohibited Items

Where our service includes removal, clearance, or disposal, the customer must ensure that any waste presented for collection is accurately described. We operate in line with applicable UK waste regulations, including the requirement to transfer waste only to authorised persons and facilities where necessary. We may ask for details about the type, source, and approximate amount of waste before accepting a clearance booking. We reserve the right to refuse any load that is not clearly identified or that appears to contain prohibited materials.

Customers must not include hazardous, toxic, flammable, explosive, medical, chemical, asbestos-containing, or otherwise controlled substances unless this has been specifically agreed in writing and we are legally permitted to handle them. We will not collect items that require specialist licensing, containment, or disposal arrangements unless those arrangements have been expressly made in advance. If prohibited waste is discovered after collection has begun, we may stop the job immediately and apply additional charges for any lawful costs already incurred.

Where waste is collected, you confirm that you have the authority to arrange its transfer and disposal and that the items are not stolen, illegally dumped, or otherwise unlawfully held. You also agree to cooperate with any lawful documentation required for waste transfer. If we reasonably believe that the materials presented breach waste legislation or create a safety risk, we may refuse collection or surrender the load to the appropriate authority where required by law.

6. Customer Responsibilities

You must provide clear instructions and ensure that someone authorised is available where needed to approve decisions during the job. If items must be disconnected, dismantled, or made safe before movement, you are responsible for arranging this unless we have agreed to do it as part of the service. We are not responsible for loss or damage caused by items that were not adequately prepared for transport, or by the customer’s failure to disclose obstacles, site restrictions, or item-specific handling requirements.

You are also responsible for protecting floors, walls, entrances, lifts, and other property where special protection is needed and where that responsibility has not been expressly accepted by us. Although our team will act carefully, moving heavy items can create unavoidable wear or minor marks, particularly where access is tight or surfaces are delicate. Any request to use protective materials, dismantle furniture, or move items through an alternative route should be made in advance whenever possible.

If you ask us to leave items unattended, store them temporarily, or place them in a specific location, you accept responsibility for the suitability and security of that location unless we have agreed otherwise. We may decline instructions that are unsafe, impractical, or likely to cause damage. Cooperation with our team is required throughout the service, and unreasonable interference, abuse, or failure to follow safety instructions may result in immediate termination of the job.

7. Delays, Force Majeure, and Service Interruptions

We aim to arrive within the agreed time window, but arrival times are estimates unless we have expressly guaranteed otherwise. Delays may occur due to traffic, weather, vehicle issues, road restrictions, site access problems, or circumstances outside our control. We are not liable for losses caused by such delays where they are reasonable and unavoidable. If a delay becomes significant, we will try to keep you informed and agree the next practical step.

Neither party will be responsible for failure or delay caused by events beyond reasonable control, including severe weather, accidents, fire, industrial action, government restrictions, public emergencies, or disruption to transport networks. Where such an event affects the service, we may rearrange the booking or suspend performance until the issue has passed. If the event makes the service impossible or commercially unreasonable to perform, either party may end the affected booking without further liability, except for amounts properly due for work already completed.

Nothing in these terms affects rights that cannot be excluded by law. We will always act reasonably in deciding whether to proceed, postpone, or cancel a job in the interests of safety, legality, and fair dealing. Our aim is to provide a reliable man and van service, but no transport operation can remove all operational risk, and some flexibility may be required from both parties.

8. Governing Law and General Provisions

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where consumer protection law requires otherwise. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remainder will continue in full force to the extent permitted by law.

No failure or delay by us in enforcing any right or remedy under these terms will operate as a waiver of that right or remedy. Any variation to these terms must be agreed in writing by an authorised representative. These terms are intended to provide a fair framework for the Man And Van Greenwich service and to reduce misunderstandings by setting out the main rights and responsibilities of both parties.

By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions. If you are arranging a service on behalf of another person or business, you confirm that you have authority to accept these terms on their behalf. The latest version of these terms will apply to the booking unless a different version has been expressly agreed in writing before the service starts.