Terms and Conditions

Man and Van Greenwich Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Greenwich provides removal, man and van, collection, delivery and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, company or organisation requesting or paying for the services.

Services means any removal, man and van, transport, loading, unloading, packing, unpacking, collection, delivery, or associated service carried out by Man and Van Greenwich.

Goods means the items, belongings, furniture, boxes or other property which are the subject of the services.

Driver and Crew means any driver, porter or staff member assigned by us to carry out the services.

Contract means the agreement between the Client and Man and Van Greenwich incorporating these Terms and Conditions.

2. Scope of Services

Man and Van Greenwich provides local and regional removal and man and van services, including residential moves, small commercial moves, single item and multi-item transport, and related loading and unloading assistance. The exact scope of the services to be provided will be confirmed at the time of booking based on the information supplied by the Client.

Any quotation or estimate is given on the basis of the details provided by the Client regarding access, parking, the volume of goods, special items, and any additional labour requirements. If this information is inaccurate or incomplete, we reserve the right to adjust the price or refuse to carry out part or all of the services.

3. Booking Process

3.1 Bookings may be made by the Client through our online enquiry form or via direct contact. A booking is only confirmed when we have accepted the request and provided written or verbal confirmation of the booking details, including the date, time, service description and price or charging structure.

3.2 The Client must provide accurate and complete information at the time of booking, including but not limited to collection and delivery addresses, property type, floor level, lift availability, parking restrictions, approximate volume of goods, and details of any heavy, fragile or unusual items.

3.3 Any changes to the booking, including date, time, addresses, or service requirements, must be notified to us as soon as possible. Changes are subject to availability and may result in an adjustment to the price. Where significant changes are requested, we may treat this as a new booking.

3.4 We reserve the right to refuse or cancel any booking at our sole discretion, including where the job is considered unsafe, unlawful, or beyond the capability of our available staff or vehicles. In such circumstances, any pre-paid charges for services not delivered will be refunded, subject to any deductions set out in these Terms and Conditions.

4. Prices and Payment

4.1 Prices may be quoted as a fixed fee for the job or as an hourly rate, with or without minimum charges, waiting time, congestion charges, tolls, or additional fees for extra labour or mileage. The pricing basis will be clearly stated at the time of booking.

4.2 Unless otherwise agreed in writing, payment is due on completion of the services on the day they are carried out. We may, at our discretion, require full or part payment in advance to secure a booking, particularly for larger moves or long-distance work.

4.3 Payment methods will be advised at the time of booking. The Client is responsible for ensuring that sufficient cleared funds are available to complete payment when due. We reserve the right to withhold delivery of goods or cease work if payment is not made as agreed.

4.4 Where the Client is a business or other organisation and credit terms are agreed in advance, invoices are payable within the period stated on the invoice. We reserve the right to charge interest on overdue amounts at the statutory rate and to recover reasonable costs incurred in pursuing late payment.

4.5 All prices are given on the assumption of reasonable access and working conditions. Additional charges may apply for prolonged waiting time caused by issues beyond our control, such as delayed access, keys not being available, paperwork delays, or parking problems not previously disclosed.

5. Cancellations and Amendments

5.1 The Client may cancel a booking by giving clear notice. Any cancellation must be communicated directly to us using the same or an agreed contact method used for the booking confirmation.

5.2 If the Client cancels more than 48 hours before the scheduled start time, any pre-paid charges for labour or time may be refunded, less any reasonable administrative costs that have already been incurred.

5.3 If the Client cancels within 48 hours of the scheduled start time, we reserve the right to charge a cancellation fee of up to 50 percent of the estimated or minimum job value, to reflect the time reserved and potential loss of other work.

5.4 If the Client cancels on the day of the service, or if we arrive at the agreed collection address and are unable to gain access or commence work for reasons outside our control, we reserve the right to charge up to 100 percent of the minimum job value or the first agreed time period, plus any travel or waiting time incurred.

5.5 Where we need to amend or cancel the booking due to circumstances beyond our reasonable control, such as severe traffic disruption, vehicle breakdown, extreme weather, or staff illness, we will notify the Client as soon as reasonably practicable and offer an alternative date or time. Our liability for such cancellation or amendment is limited to any pre-paid charges for services not delivered.

6. Client Obligations

6.1 The Client is responsible for ensuring that they or an authorised representative is present at both the collection and delivery addresses throughout the service, in order to provide access, directions and instructions, and to sign any job sheets or acknowledgements.

6.2 The Client must arrange suitable parking at all addresses, including any permits, visitor passes or permissions required from local authorities, building management or neighbours. Any fines, penalties, or additional costs incurred due to lack of suitable parking or failure to provide necessary permits may be charged to the Client.

6.3 The Client must ensure that goods are safely packed, labelled, and ready to be moved at the agreed start time, unless packing services have been explicitly agreed. Fragile and valuable items should be clearly marked and appropriately protected.

6.4 The Client must ensure that access routes, hallways, staircases, lifts and entrances are safe, clear and suitable for moving goods. If the Driver and Crew consider any access unsafe or unreasonably difficult, they may refuse to move certain items or may proceed only at the Client's risk, as recorded on the job sheet.

7. Excluded and Restricted Items

7.1 We will not carry, and the Client must not request us to carry, any items that are illegal, dangerous, explosive, inflammable, perishable, or otherwise unsuitable for transport, including but not limited to firearms, ammunition, gas cylinders, fuel, chemicals, hazardous waste, live animals, or items that may present a health and safety risk.

7.2 We do not accept responsibility for money, jewellery, watches, precious metals, precious stones, important documents, antiques of exceptional value, or collections, unless expressly agreed and listed in writing before the booking is confirmed.

7.3 If such prohibited or excluded items are transported without our knowledge or consent, we shall have no liability for any loss, damage, or legal consequences arising from them, and the Client will indemnify us against any claims, losses or expenses we suffer as a result.

8. Waste, Disposal and Regulations

8.1 Man and Van Greenwich is a removal and transport service and not a waste disposal contractor. We will not remove or dispose of household, commercial or construction waste unless this has been specifically agreed in advance and is compliant with applicable waste regulations.

8.2 The Client is responsible for confirming whether any items to be taken away are classed as waste under relevant regulations. Where we agree to remove such items, we will do so only in accordance with applicable laws and any required licences or arrangements with authorised disposal facilities.

8.3 We will decline to remove items that appear to be hazardous, contaminated, or otherwise unsuitable for transport or disposal through normal channels. This includes items such as paint, solvents, chemicals, asbestos-containing materials, clinical waste, and other regulated waste streams.

8.4 Fly-tipping or unlawful disposal is strictly prohibited. The Client must not request or encourage any form of illegal dumping or disposal. If the Client's instructions would result in a breach of waste laws, we will refuse such instructions, and may cancel the job without refund where the primary purpose of the booking is unlawful disposal.

8.5 Where we agree to dispose of items on the Client's behalf, the Client warrants that they have the right to dispose of those items and that they do not contain any personal data or sensitive materials that require special handling. We will not be responsible for any consequences of the Client's failure to erase data or remove personal information from items prior to collection.

9. Liability and Insurance

9.1 We will exercise reasonable care and skill in providing the services. However, our liability for loss or damage to goods is limited as set out in this section, and the Client is strongly advised to arrange appropriate insurance cover for the full value of their belongings.

9.2 We will not be liable for loss or damage arising from inherent defects, pre-existing damage, wear and tear, poor packing by the Client, or the movement of items that the Driver and Crew advised were unsafe to move and were carried only at the Client's specific request.

9.3 We will not be liable for loss or damage arising from circumstances beyond our reasonable control, including but not limited to acts of nature, extreme weather, road traffic incidents not caused by our negligence, delays caused by congestion or road closures, or actions of third parties.

9.4 Our total liability for loss of or damage to goods, whether caused by negligence or otherwise, shall not exceed a reasonable replacement value per item, subject to an overall cap per job. Details of any standard or optional cover available can be provided on request prior to booking. Where the Client requires higher cover, this must be agreed and confirmed in writing before the service date.

9.5 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of enjoyment, loss of business, or emotional distress, arising out of or in connection with the services.

9.6 Any apparent loss or damage must be reported to the Driver and Crew as soon as practicable and in any event within a reasonable time after completion of the services. The Client must provide reasonable evidence of the loss or damage and cooperate with us in investigating any claim.

10. Delays and Arrival Times

10.1 Any times or arrival windows given at the time of booking are estimates only. While we will make reasonable efforts to arrive at the time agreed, delays may occur due to traffic, road conditions, previous jobs, or other factors outside our direct control.

10.2 We shall not be liable for any loss or cost incurred by the Client as a result of delayed arrival or completion, including but not limited to lost earnings, missed appointments, or additional costs for accommodation or storage, except where such delay is due to our proven negligence.

11. Complaints and Disputes

11.1 If the Client is dissatisfied with any aspect of the services, they should raise the issue with the Driver and Crew on the day where possible, so that an immediate attempt can be made to resolve the matter.

11.2 If the issue cannot be resolved on the day, the Client should submit a written summary of the complaint as soon as reasonably practicable after the service. We will review the complaint and respond within a reasonable time, normally within 14 days.

11.3 We aim to resolve disputes amicably wherever possible. If a dispute cannot be resolved directly, both parties agree to consider informal dispute resolution methods before commencing legal proceedings.

12. Data Protection and Privacy

12.1 We collect and process personal information only to the extent necessary to manage bookings, provide services, handle payments, and deal with enquiries or complaints.

12.2 We will keep personal information secure and will not sell, rent or share it with third parties for marketing purposes. We may share relevant information with our staff, contractors or service providers where necessary to deliver the services, process payments or comply with legal obligations.

13. Termination

13.1 We may terminate the contract or cease work immediately if the Client behaves in an abusive, threatening or unsafe manner towards any member of staff, or if the working environment is considered unsafe or unlawful.

13.2 In such cases, we reserve the right to retain any payments already made and to charge for work carried out up to the point of termination, including travel time and any additional costs incurred.

14. Governing Law and Jurisdiction

14.1 These Terms and Conditions, and any contract between the Client and Man and Van Greenwich, are governed by and construed in accordance with the laws of England and Wales.

14.2 Any disputes arising out of or in connection with the services or these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. General Provisions

15.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.

15.2 No waiver of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach.

15.3 We may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking. It is the Client's responsibility to review the current Terms and Conditions when making a booking.

By confirming a booking with Man and Van Greenwich, the Client acknowledges that they have read, understood and agreed to these Terms and Conditions.



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Top Rates and Top Quality Man and Van Greenwich Services

We don’t want to bore you with reams of unnecessary terms and conditions, so simply put, we’re a professional, experienced moving company that operates in the local SW1 area and we offer our customers some of the best man and van services at the best rates in the industry! Ask around and you’re bound to hear our name. Some of our previous customers have actually said that our price quotes don’t reflect the service that’s provided, because our prices are low and the quality is first class from start to finish! Book with our man and van Greenwich today and see for yourself!

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Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Greenwich Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 81 Blackheath Rd
Postal code: SE10 8PD
City: London
Country: United Kingdom

Latitude: 51.4731800 Longitude: -0.0165860
E-mail:
[email protected]

Web:
Description: A single phone call will help you make sure that the most reliable man with a van removal crew in Greenwich, SE10 will manage your moving.
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